The main goal is to ensure equal, barrier-free and prompt access of residents of the Rakivka microdistrict to the full range of state and municipal services in comfortable conditions. 1. Strategic components of the goal: Territorial decentralization: Bringing service points closer to the place of residence of more than 30-40 thousand citizens (the right-bank population). Serviceability: Transition from the Soviet model of the "office" system to the "open space" model. Inclusivity: Creating an environment where people with disabilities, parents with wheelchairs and the elderly receive services without outside assistance. 2. Methods of achieving the goal (implementation mechanisms) To achieve the target level of service quality during the implementation of the investment project, the following methods are used: Technological modernization: Implementation of automated data exchange systems between registers, which minimizes the number of paper certificates that the applicant must provide. Optimization of architectural and planning solutions: Use of zoning (reception, waiting area, service area, children's corner, self-service area with Internet access). Implementation of "Diya. Center" standards: Unification of visual style and service regulations, which guarantees predictable and high quality of service. Energy efficiency as a tool for sustainability: Reconstruction involves thermal modernization, which reduces budget costs for maintaining the facility, allowing to direct the released funds to the development of services. Human resources: Training staff in the principles of communication ethics and working with complex requests. 3. Justification of the gap between the current and target state The existing "gap" is the distance between how services are provided now and how they should be provided according to state standards. The current state is characterized by geographical and physical inequality in access to public services. The gap is that a significant part of the community is deprived of the opportunity to receive a service "here and now" without additional time and transportation costs. The implementation of the project at 63 Respublikanska Street completely eliminates this gap, transforming a remote area into a self-sufficient service hub.

Key issues that need to be addressed Geographical isolation of the microdistrict: Rakivka is far from the central ASN, and the only administrative point of the ASN existing in the Right Bank part of the city does not have a convenient transport interchange with the Rakivka microdistrict and is located in a building where it is impossible to provide a full range of administrative services. A trip across the Kryukiv Bridge (the only transport artery) takes a lot of time and depends on traffic jams or repair work. Excessive load on the main office: The Central ASN is operating at the limit of its capacity, which leads to an increase in waiting times in queues for all residents of the community. Relevance of the problems right now Increasing demand for services: Due to migration processes and the need to process social benefits, IDP statuses and compensation for damaged property, the load on the administrative services system has increased several times. Transport risks: The Kryukiv Bridge is a critical infrastructure object with limited resources. Ensuring the autonomy of the right-bank part of the city is a matter of strategic sustainability of the community. Digitalization requirements: State policy is aimed at the "Action. Center" format, which requires the presence of modern technical hubs in each large microdistrict. Consequences in case of failure to resolve problems (risks) Social tension: Residents of Rakivka will feel "cut off" from high-quality city services, which reduces the level of trust in local authorities. Deterioration of accessibility of services: For low-mobility groups of the population, obtaining a passport or subsidy turns into a difficult test, which is actually a restriction of their rights. Economic losses: Time spent by citizens on the road and in queues is a lost economic resource. In addition, further destruction of non-residential premises without reconstruction will lead to an increase in the cost of their restoration in the future. Expected positive changes For citizens: receiving services within 15 minutes of accessibility; comfortable waiting conditions; full barrier-free. For the city: unloading the transport network (fewer trips through the bridge); rational use of municipal property. For the ASC system: increasing the speed of document processing; introduction of new services (passport services) directly in the district.